This Privacy Policy ("Policy") outlines how Puppetto, Inc. ("Puppetto", "our", or "we") collects, uses, and discloses certain Personal Information obtained through our website at https://puppetto.com (inclusive of all subdomains such as https://app.puppetto.com), referred to as the "Site", as well as the information we process when offering our services via our software platform (referred to as the "Services"). By using our Services, you are agreeing to the terms of this Policy. In the course of providing our Services, we might collect details about our users, acting on behalf of our customers and users. The way we handle information on behalf of our customers is dictated by our contract with the respective customer and that customer's specific privacy policies. We do not possess control over and cannot be held accountable for the privacy policies or privacy practices of our customers or any other third parties. This Policy clarifies the type of data we gather when you engage with the Site and/or the Services, the purpose behind collecting such data, the way it is employed, and the rights and choices you have. For any questions or remarks concerning this Privacy Policy, feel free to reach out to us at support@puppetto.com.
1. Data Controller
Puppetto is the data controller of Personal Data provided to, or collected by or for, our Website and the Service, but we may act as data processor on behalf of our customers for Personal Data that we process on their behalf when providing the Service.
2. What Information We Collect and Maintain About You
2.1. Collection of Information. We collect and maintain Personal Information, including:
a. Identifiers, name, email address, phone number, device type, Internet Protocol (“IP”) address,
b. Payment information - When you register for an account, or use our Services, including credit card number and billing address,
c. Commercial information, including purchasing history of our business customer’s employees and representatives who use our Service,
d. Usage data, including information on your interaction with our website and
e. Location Data
We use this information to provide you with our services, communicate with you, and improve our offerings. We may also use your Personal Information for marketing purposes, such as newsletters and other marketing communications unless you opt out of receiving such communications. We do not collect information from any third parties.
2.2. Categories of Sources:
The information we collect and maintain about our users from the following categories of sources:
2.2.1. Personal Data.
Puppetto collects Personal Data that you provide through the Service only insofar as is necessary or appropriate to fulfill the purpose of your interaction with Puppetto, such as providing you with the Service and/or answering any requests regarding the Service as described above. When signing up for the Service, users are required to either provide their email address and a password while creating an account with us or may sign in with their Google Accounts. If you purchase one of our paid plans, we will also collect payment and billing information such as credit card details and billing address. We use this data to provide you with access to the Service and/or the Website, contact you regarding your access and use of the Service and/or the Website or to notify you of important changes to the Service. Such uses are necessary for the performance of the contract between you and us. We also collect Personal Data (such as your name and contact details, such as your email and phone number) when you request information, including a product demo, ask to download content (such as white papers), register for a webinar or other event, or subscribe to email lists. We will use your contact information to respond to your request. Such uses are necessary to respond to or implement your request. You can send us a request or question regarding the use of the Service via an email to contact@puppetto.com or via one of our feedback platforms https://feedback.puppetto.com/. Puppetto collects Personal Data that you provide through the Service only as is necessary or appropriate to fulfill the purpose of your interaction with Puppetto, such as providing you with the Service and/or responding to any requests concerning the Service as described above. The legal basis for us to collect and process this data is legitimate interests. We will retain this data for as long as you remain an active customer.
2.2.1. Web log data.
When you use the Site, we automatically receive and record certain information from your computer (or other device) and your browser for the purpose of providing our Services. This may include such data as your IP address and domain name, the pages you visit on the Site, the date and time of your visit, the files that you upload or download, the URLs from the websites you visit before and after navigating to the Site, your software and hardware attributes (including device IDs), your general geographic location (e.g., your city, state, or metropolitan region), and certain cookie information (see below). To obtain such information, we may use web logs or applications that recognize your computer and gather information about its online activity. The legal basis for us to collect and process this data is consent or implied consent by acceptance of this Privacy Policy where legally required or legitimate interests. We will retain this data for as long as you remain an active customer.
2.2.2. Cookies.
We use different types of cookies on the Site for the purpose of improving the user experience, distinguishing website users, and collecting usage data. We may use session cookies to identify a user during a single browser session, as well as persistent cookies which allow data to be stored on your device for future visits. The legal basis for us to collect and process this data is legitimate interests and we will retain this data for as long as you remain an active customer. If you are concerned about having cookies on your computer, you can set your browser to refuse all cookies or to indicate when a cookie is being set, allowing you to decide whether to accept it. You can also delete cookies from your computer. However, if you choose to block or delete cookies, certain features of the Site may not operate correctly.
2.2.3. Web beacons.
The Site or the emails that you receive from Puppetto may use an application known as a “web beacon” (also known as a “clear gif” or “web bug”) for the purpose of tracking usage information, distinguishing website users, and collecting usage data. A web beacon is an electronic file that usually consists of a single-pixel image. It can be embedded in a web page or in an email to transmit information, which could include Personal Information. For example, it can allow an email sender to determine whether a user has opened a particular email. The legal basis for us to collect and process this data is legitimate interests. We will retain this data for as long as you remain an active customer.
3. How we Process User Information.
We process certain personal data regarding our users, such as email addresses, and Usage Data relating to or derived from our users’ use of the Service. This information is stored for as long as you remain an active customer, and will be securely erased when no longer needed. Usage Data helps us maintain, enhance, support, improve, and develop our Service. We will only use and share this information in an aggregated, de-identified form and will not disclose individual data. This processing is necessary for us to pursue our legitimate interests in helping improve our customers' experience with the Service.
4. With Whom and Why We Share Your Personal Information.
We may share your Personal Information with other parties for a variety of purposes, as described below.
4.1. Third-party service providers. Puppetto uses third-party service providers that perform services on our behalf, including web-hosting companies, mailing vendors, and analytics providers. These service providers may collect and/or use your information, including information that identifies you personally, to assist us in achieving the purposes discussed above.
4.2. Analytics. We partner with certain third parties to obtain the automatically collected information discussed above and to engage in analysis, auditing, research, and reporting. These third parties may use web logs or web beacons, and they may set and access cookies on your computer or other device. In particular, the Site uses Google Analytics and Amplitude to help collect and analyze certain information for the purposes discussed above. You may opt out of the use of cookies by Google Analytics here.
4.3. Legal purposes.
We may use or share your information with third parties when we believe, in our sole discretion, that doing so is necessary
(a) To comply with applicable law or a court order, subpoena, or other legal process;
(b) To investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of our terms and conditions, or situations involving threats to our property or the property or physical safety of any person or third party;
(c) To establish, protect, or exercise our legal rights or defend against legal claims; or
(d) To facilitate the financing, securitization, insuring, sale, assignment, bankruptcy, or other disposal of all or part of our business or assets.
5. Aggregated and de-identified information. From time to time, Puppetto may share aggregated or de-identified information about users, such as by publishing a report on trends in the usage of the Site. For clarification, de-identified information is data that is stripped of any personally identifiable information, such as name, email address, or other identifiers, which makes the data anonymous.
6. Your Privacy Rights.
If you want to learn more about the Personal Information that Puppetto has about you, or you would like to update, change, or delete that information, please contact us by email at support@puppetto.com. Subject to applicable law, you have the following rights in relation to your personal information:
(a) The right to be informed about our data collection practices;
(b) The right to access and correct your data;
(c) The right to erase or delete your data;The right to data portability;
(d) The right to opt out of the sale or sharing of your information;
(e) The right to opt-out of marketing emails and text messages;
(f) The right to limit our use of any automated decision-making processes; and
(g) The right to withdraw consent (to the extent applicable).
To exercise any of the rights listed above, please contact us via email at support@puppetto.com. We will respond to your request as soon as reasonably possible and within the timeframe required under applicable law. Additionally, you may authorize an agent to make a request on your behalf. To designate an agent, please provide a written and signed document by both you and the agent that authorizes the agent to act on your behalf. You may also use a power of attorney. We will require you to provide information to allow us to reasonably verify that you are the person about whom we collected Personal Information. You may opt out of receiving marketing emails from us by following the instructions in those emails or by emailing us at support@puppetto.com.
7. External Links.
This Site may contain links to third-party websites. If you use these links, you will leave the Site. We do not control and are not responsible for any of these sites, their contents, or their privacy policies. Thus, we do not endorse or make any representations about them, or any information, software, or other products or materials found there, or any results that may be obtained from using them. We encourage you to carefully read the privacy policy of any site you visit or any hosted service you use.
8. Data Security.
We take significant precautions to safeguard your Personal Information by adhering to generally accepted standards for data protection during transmission and once we receive it. Our data security is managed through Amazon Web Services (AWS), implementing their security best practices, including encryption of all customer data stored in our databases, data firewalls, network and system monitoring, and access control systems. We take all necessary precautions to ensure that customer data remains secure and is not exposed to any unauthorized personnel. However, like any hosted service provider, we cannot guarantee that unauthorized third parties or personnel will not gain access to your Personal Information despite our efforts. Your information will travel through third-party infrastructures not under our control while using the Site and the Services. This Privacy Policy does not apply to any information you transmit to other users of the Site or the Services, and you should avoid transmitting personal or identifying information to other users. If you have any questions about data security on the Site or the Services, feel free to contact us at support@puppetto.com
9. Data Retention
We process certain personal data regarding our customers' users, such as email addresses, for as long as the customer remains an active user. We retain this data as long as it is necessary to fulfill the purpose for which it was collected, or for as long as required by applicable laws, but no longer than is necessary. When we dispose of Personal Information, we use methods that prevent its restoration or reconstruction.
10. International Users
We are using a content delivery network that deploys data at the edge in several countries. The information that we collect through or in connection with the Services is transferred to and processed in the United States and in other countries outside of the European Union/European Economic Area (“EU/EEA”) for the purposes described above. In these cases, we will ensure that appropriate safeguards are in place in order to ensure the protection of personal data of data subjects residing in the EU/EEA. Puppetto may also subcontract the processing of your data to, or otherwise share your data with, affiliates or third parties in the United States or countries other than your country of residence. The data protection laws in these countries may be different from, and less stringent than, those in your country of residence. By using the Site or by providing any personal or other information to us, you expressly consent to such transfer and processing.
11. Changes to this Policy
We may make changes to the Site in the future and as a consequence will need to revise this Policy to reflect those changes. We encourage you to periodically review the Site for the latest information on our privacy practices. If we make a material change to the Policy, you will be provided with appropriate notice via email.
12. How to Contact Us
Should you have any questions or concerns about this Policy, you can contact us at support@puppetto.com
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